Refund policy

RETURNS AND REFUND POLICY

We offer FREE returns on any orders - no matter what happens on the products, or if you are just unsatisfied with your purchase we are happy to accept returns for 14 days after successfully delivered. Feel free to initiate a return or an exchange by emailing us at customerservice@mu16.com.

* If an item in your order arrives damaged or defective, please contact customerservice@mu16.com and our customer service team will assist you with replacing or crediting the damaged items.
* Shipping fees are non-refundable.

CANCELLATION POLICY

Once an order has been placed, you have 24 hours window to contact us at customerservice@mu16.com to modify or cancel the order during our operation hours. If you are unable to cancel within that time frame, you may return or exchange your order after you receive it.

support / policy

Refund policy

Returns, exchanges, and after-purchase assistance for orders placed with MU16.

RETURNS AND REFUND POLICY

We offer FREE returns on any orders - no matter what happens on the products, or if you are just unsatisfied with your purchase we are happy to accept returns for 14 days after successfully delivered. Feel free to initiate a return or an exchange by emailing us at customerservice@mu16.com.

* If an item in your order arrives damaged or defective, please contact customerservice@mu16.com and our customer service team will assist you with replacing or crediting the damaged items.
* Shipping fees are non-refundable.

CANCELLATION POLICY

Once an order has been placed, you have 24 hours window to contact us at customerservice@mu16.com to modify or cancel the order during our operation hours. If you are unable to cancel within that time frame, you may return or exchange your order after you receive it.

Privacy Refund Shipping Terms